Custom Shipping Solutions for One-of-a-Kind Items
When It Doesn’t Fit the Form, We Build a New One
We’re Trusted By The Best
Some pieces defy categorization: Oversized, ultra fragile, unusually shaped, historically significant, or logistically complex. These are the kinds of challenges our custom requests team solves every day. If you don’t see your item listed elsewhere on our site, chances are we’ve still moved something like it. And we’ll do the same for you.
At Arrow Express, no request is too specific, too odd, or too difficult. We specialize in the kind of problem-solving that requires a human touch, technical skill, and precise execution.
Built Around Your Item
We start by listening. What is the item? What does it mean to you? Where is it going, and what risks does it face on the way? From there, we design a custom strategy. Packing, crating, route planning, handling protocols, and insurance, all tailored to your specific pieces.
Whether it’s a fragile kinetic sculpture headed overseas, a time-sensitive estate item moving across the country, or a sentimental heirloom that just can’t be replaced, our team creates a safe, smooth path forward.
What Sets Us Apart
We’ve got a few tips and tricks up our sleeves that make us the best at what we do:
Fully custom packing and crating
White-glove handling and installation coordination
Climate-conscious materials and transport
Insurance guidance for high-value shipments
Full transparency, from pickup to delivery.
Real Stories, Real Results With Arrow Express.
Authentic reviews. Proven performance. See why clients choose Arrow Express.
You Imagine It. We Ship It.
We expect the unexpected. Our custom requests service ensures that even the most complex or unusual shipments receive expert attention at every stage. When it doesn’t fit into a form, we create one just for you.
Custom Request FAQs
Unique items require unique solutions. Here, we answer questions about how we approach “impossible” shipments, from odd shapes and sizes to high-security transport and confidentiality agreements.
I have an item that is an awkward shape. Can you crate it?
Yes. We specialize in impossible shapes. Whether it’s a chandelier, a sculpture, or an industrial prototype, we measure and build internal braces to immobilize the object without putting pressure on weak points.
Can you ship hazardous materials?
We generally do not ship HazMat. However, for items like art containing neon gas or certain fluids, we can assess them on a case-by-case basis to determine safety and compliance.
Can you ship oversized items that don’t fit in a standard truck?
Yes. We can coordinate flatbed transport or high-cube vehicles for oversized crates, along with the necessary permits for wide loads.
Do you provide installation assistance for custom items?
We can provide labor for uncrating and placement. For complex installations (e.g., hanging a heavy chandelier), we recommend hiring specialized installers, though we can coordinate with them.
How do I get a quote for a custom request?
Send us photos and dimensions. The more detail you provide about the object’s oddities, the more accurate our custom crating and transport solution will be.